1.Delivery and shipping times
Products purchased from Hongkongarden.com will be shipped by express courier.
The delivery times will be for the Balearic peninsula 48/72 hours. For the rest, the rest of the destinations will be informed when making the purchase (cart).
All orders received from Friday to Sunday or holiday will begin to process the next business day.
Orders are prepared at the time the payment has been made.
Orders placed between 9:00 a.m. to 2:00 p.m. will be processed that same day, outside these hours they will be processed for the next day.
The transport agency will make up to two delivery attempts at the address indicated in the order, in the case of not being able to contact after 2 attempts, the package will remain in the destination delegation for a maximum of 6 calendar days, in the event that the Client has not gone through the delegation to collect it, it will be returned to our warehouse.
When placing the order, keep in mind if you are outside the European Union that you are responsible for paying local customs taxes. This notice includes the Canary Islands, Ceuta and Melilla.
The expenses are:
the peninsula 5.50 € , the Balearic Islands 9.50 €, the Canary Islands, Ceuta and Melilla 14.50 €.
Germany: 11.95 €, France 13.75 €, Italy: 16.95 €
Belgium, Croatia, Slovakia, Slovenia, Holland, Hungary, Luxembourg, Poland, Czech Republic, Romania: 15.75 €
Bulgaria, Estonia, Ireland, Latvia, Lithuania, United Kingdom: 18.95 €
Denmark, Finland, Sweden: 30.95 €
3.Exchanges and returns
Hong Kong Garden offers you the possibility of returning or exchanging your purchase within 14 calendar days after the delivery of your order.
The logistics costs will be borne by the buyer, the first change of a product will be borne by Hong Kong Garden, returns and second exchanges will be borne by the buyer.
To manage a return send an email: [email protected]
It is essential that the product, accessories, etc., are in perfect condition.
The Hong Garden Vintage line is second-hand clothing therefore many have been used and usually come with some damage,
The garments are sanitized and ironed.
You have 48 hours from the receipt of the order to communicate through our email [email protected] any tare or damage to the garments purchased. Take a photo and send it to us as soon as possible.
If it is not communicated in said period, the return will not be accepted for tare or damage.
You have the following payment methods for the following means of payment:
* Credit card
* Wire transfer